Terms & Conditions


What to Expect

Tickets

Tickets are limited as endorsed and are non-transferable. The unauthorized resale of Vonlane tickets is strictly prohibited and will be prosecuted. Tickets are valid ONLY for the schedule, date and time for which purchased. All passengers must be checked in with an attendant five minutes prior to departure. Customers who fail to cancel a trip at least two (2) hours prior to departure or who do not board the coach at least 5 minutes prior to departure will be considered a no show. All fare will be forfeited and seats reassigned to wait list passengers.

Fares & Fees

Fares are valid ONLY for the schedule, date and time for which quoted. Discount fares are subject to date, time and schedule restrictions. Fares may be subject to additional charges including taxes, fees and carrier price differences. Requests for exchanges must be made prior to the original travel departure time; otherwise, the ticket will be null and void. All unrestricted one-way and round trip tickets are good for six months from the date of sale, provided that exchange or refund is made prior to scheduled travel departure time; otherwise, the ticket will be null and void. Fares are payable in US dollars only unless stated otherwise. Fares are subject to change and may be higher during holiday and peak periods. More information on specific fare classes and restrictions can be found on this website.

Cancelations & Modifications

Tickets cancelled greater than 24 hours in advance of the first leg of your trip time are fully refundable, at a value equal to the fare paid, to the original credit card used to purchase the ticket.

Tickets cancelled inside of 24 hours and prior to 2 hours before the first leg departure time of your trip are re-usable for future travel at a value equal to the original fare paid. Tickets cancelled less than 2 hours prior to the trip departure time are non-cancellable and non-refundable.

Credit for cancelled trips expires six months after the cancellation date and is removed from a passenger’s account. There is no refundable or re-usable value for a "no-show" ticket. Trips booked within 24 hours of the departure time are not refundable to the purchaser's credit card.

All tickets may be modified to another scheduled trip provided there are seats available on the newly selected trip. Modifications may result in additional charges should the newly selected trip have a higher fare. All modifications must be made by a Vonlane representative. Cancelling your existing trip and purchasing a new ticket will result in a second charge to your credit card. Your cancelled trip will be subject to our cancellation policy and thus may result in a loss of fare or the issuance of Vonlane credit. Any modification made less than two hours prior to the departure time of a trip results in a new ticket that is non-refundable.

Holiday week and special event travel related to such things as college football are subject to a 14 day cancellation policy and are non-cancellable/refundable within 72 hours of trip departure.

Vonlane Rewards

Vonlane may, in its discretion, change the Vonlane rewards program rules, regulations, and award level at any time with or without notice. This means that the accumulation of mileage credit does not entitle members to any vested rights with respect to such mileage credits, awards or program benefits.

Vonlane may, among other things, (i) withdraw, limit, modify, or cancel any award grant; (ii) change program benefits, mileage levels, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting mileage credit, or rules for the use of travel awards; (iii) rename or redefine program elements or benefits; (iv) add travel embargo dates, limit the number of seats available for award travel (including, but not limited to, allocating no seats on certain trips) or otherwise restrict the continued availability of travel credit awards.

Vonlane may make any one or more of these changes at any time even though such changes may affect your ability to use the credit or miles that you have already accumulated.

Vonlane Rewards members must have mileage earning or redeeming activity once every 6 months in order to retain their miles. If your account has no qualifying activity in any 6-month period, all miles and credit in the account will expire. Qualifying activity extends the expiration date of all unexpired mileage credit in your account for 6 months from the date of the qualifying activity.

Travel

Departure dates and times may change. Vonlane is not responsible for delays caused by breakdowns, road conditions, weather or conditions beyond carrier's reasonable control.

Seating is not based on race, color, creed, national origin or any other protected characteristic. All travelers are required to check-in with a Vonlane representative 10 minutes prior to their scheduled departure.

Security

All travelers must present a government issued photo identification that matches the traveler's name on the Vonlane trip manifest.

Parking

Vonlane takes reasonable steps to ensure the safety of the parking lots provided for passengers, but Vonlane provides no warranties or guarantees regarding parking.

You are solely responsible for any damage to your vehicle or any property inside your vehicle during your trip.You should park in a well-lit area and lock your doors prior to boarding your motorcoach.

Luggage

Passengers are limited to two bags of 50 pounds or less and one carry-on bag that can fit in a coach's overhead storage compartment. Please be advised that bags that commonly fit in a commercial airline overhead compartment will not fit in a motor coach's overhead compartment. Any bag that does not fit in an overhead compartment will be required to be placed in the under bay luggage compartment which is not accessible during a trip. Any bag a traveler wishes to have with them during transit must fit in the overhead compartment, which generally can accommodate a briefcase, computer bag, or backpack. Vonlane is not responsible for any damage done to a piece of luggage during transit.

Children

All passengers, regardless of age, must have their own purchased seat. Lap children or infants are not allowed aboard any Vonlane trip. Vonlane does not allow children under the age of five aboard a coach . Children are not permitted to walk in the aisle during a trip and must remain seated with the exception of short restroom breaks. The Vonlane cabin is smaller and quieter than an aircraft. For this reason, based on experience, Vonlane does not allow children under five years of age to ride.

Children age 10 and above may travel alone provided that Vonlane is given the name, cell phone number, and address of the person responsible for meeting the child at the destination.

Pets

Small dogs, weighing less than 10 pounds, in a carry-case that can fit by a passenger's legs, are allowed on a Vonlane coach. The carry-case must be fully enclosed and the dog fully secured in the case. The case is not permitted on any table, seat, or in the coach aisle. The case, with dog inside, must remain on the floor by the passenger’s feet throughout the trip. The carry case must not impede the personal space of any other passenger, their seat, or leg rest. Cats and other animals are not allowed aboard the motor coaches.

Bicycles

Bicycles cannot be stored in Vonlane luggage bays. Due to the unique nature of our motor coaches we do not have the same luggage capacity as a typical 45 foot motor coach.

Service Animals

Service animals that are "trained to take a specific action when needed to assist the person with a disability" are allowed aboard without being in an animal carrier. All service animals must be harnessed and controlled by the passenger at all times. Vonlane adheres to the Americans with Disabilities Act (ADA). The ADA does not cover emotional support dogs. Therefore, emotional support dogs that cannot adhere to the pet policy above cannot travel aboard Vonlane. For reference, you can view FAQs published by www.ada.gov at www.ada.gov/regs2010/service_animal_qa.html

Smoking and Smokeless Tobacco

Smoking including the use of electronic simulated smoking materials, e-cigarettes, and smokeless cigarettes, is prohibited in our coaches. Smokeless tobacco products are not permitted in Vonlane coaches.

Lost & Found

Vonlane will make every effort to locate an item reported as left behind on a motorVonlane will make every effort to locate an item reported as left behind on a motor coach and return that item to the owner. Any food or other perishable items left on the coach will be discarded. Once an item is found, owners must provide a pre-paid shipping label to Vonlane in order to receive the item. Unclaimed items and items not retrieved via a shipping label provided by the owner will be held 30 days. After 30 days the item will be salvaged and all proceed will be donated to charity.

Acceptable Conduct

Travelers are expected to exhibit professional courtesy and behavior onboard Vonlane motor coaches. Vonlane follows a “library voice” policy during all trips. Phone calls and conversation must not disrupt the experience of other travelers and must be kept at a low volume level. Audio playback on personal electronic devices is not permitted without headphones. ALL crew member instructions must be followed during boarding and transit. Vonlane reserves the right to remove any passenger who, in Vonlane's sole opinion, is exhibiting behavior unacceptable to Vonlane travel or who fails to follow crew member instructions. Examples of unacceptable behavior include, but are not limited to, intoxication, using illegal or prohibited substances, rowdy, loud, lewd, offensive, or pernicious acts.

Customers Traveling in Wheeled Mobility Devices

Vonlane can provide a wheel chair accessible vehicle with 48 hours notice for any traveler who intends to travel in a wheeled mobility device. Please contact Vonlane at 844.VONLANE so that we may assist you in scheduling your travel.

Limitation of Liability

Vonlane is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for acts or omissions of others, including interline partners, hotel partners, or parking lot partners,except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.