Where do I get on the coach?
We've partnered with easy to find, great locations in Austin, Dallas, Houston, Fort Worth and San Antonio. In Austin you will depart or arrive at the Hyatt Regency located at 208 Barton Springs Road
. In Dallas we have partnered with the Doubletree Hotel located at 3300 W. Mockingbird Lane. Fort Worth passengers will board or disembark on Main Street next to the JFK Tribute located at 916 Main Street. Passengers departing or arriving in downtown Houston will locate their coach at the corner of Dallas Street and Louisiana Street in downtown Houston. This location is on Dallas Street just around the corner from the main lobby entrance to the Hyatt Regency Houston located at 1200 Louisiana Street
. San Antonio travelers will board or disembark on Commerce Street in front of the Marriott Rivercenter Hotel.
How much does a Vonlane ticket cost?
We provide a first-class seat for less than the cost of an airline's coach-class ticket. Traveling with Vonlane is also less costly than driving your personal vehicle and getting reimbursed for mileage by your company. Typical one-way fares on Vonlane range from $99 to $109, although we encourage you to check our online reservation tool for actual fares.
What is Vonlane's Passenger First Direct service?
Vonlane solely offers premium upper class, non-stop service. Whereas a normal motor coach contains 56 narrow, coach-class seats with limited legroom, our Passenger First coaches have just 22 first-class seats. Each seat reclines to 150 degrees, includes a leg rest, and is more than 20 inches wide.
What if traffic delays my trip?
Unfortunately, whether you fly or drive your own car, you'll have a delay from time to time. We aren't immune to issues either. Our team does its best to monitor traffic and plan around it, but sometimes even the best planning can't avoid a major issue. Our on-time performance beats the airlines record of being late 20% of the time.
Can I charter an entire motor coach?
Yes, call us at 844.VONLANE to discuss your plans and options to charter one of our Passenger First Motor Coaches for use at your disposal.
How do I book a ticket?
Booking a round-trip or one-way ticket is easy at vonlane.com.
Our team built the easiest-to-use online booking tool in our industry. You'll be able to view and select available seats and securely store your credit card number, companion passengers, and personal vehicle information (for valet parking). Additionally, your online profile shows your past and future trips and allows you to print your receipts.
What do I do if I can't remember my user name and/or password?
If can't remember your username give us a call at 844.VONLANE. Our team will be happy to help you. If you have forgotten your password, go ahead and take your best guess using our normal login feature. If you guess wrong our system will give you access to a "forgot password" feature.
Can I book a seat for my child?
All passengers, regardless of age, must have their own purchased seat. Lap children or infants are not allowed aboard any Vonlane trip. Vonlane does not allow children under the age of five aboard a coach. Children are not permitted to walk in the aisle during a trip and must remain seated with the exception of short restroom breaks. The Vonlane cabin is smaller and quieter than an aircraft. For this reason, based on experience, Vonlane does not allow children under five years of age to ride.
Children age 10 and above may travel alone provided that an Unaccompanied Minor form is submitted to the Vonlane Passenger Service Center prior to the departure of the child’s trip.
Changes & Cancellations
Can I change my travel plans without incurring a fee?
Yes, you may modify your trip at any time at no cost; however, all modifications must be handled by a Vonlane representative. You can call, chat online, or email your modification request to email@example.com
. If you simply cancel your existing trip and purchase a new trip your credit card will be charged for a second booking. Your cancellation will be governed by our normal cancellation policy which may result in a loss of fare or an issuance of Vonlane credit only.
Can I receive a refund for cancelled tickets?
Yes, all Vonlane tickets are fully refundable as long as you cancel 24 hours prior to the first leg of your trip. Tickets cancelled inside of 24 hours and prior to 2 hours before the first leg departure time of your trip are re-usable for future travel at a value equal to the original fare paid. Tickets cancelled less than 2 hours prior to the trip departure time are non-cancellable and non-refundable. Trips booked within 24 hours of departure are not refundable to the purchaser's credit card. Holiday week (Christmas and Thanksgiving) and special event travel related to such things as Texas A&M college football games are solely refundable as Vonlane credit when cancelled with less than 14 days advance notice but non refundable in any manner if cancelled less than 72 hours in advance of the traveler’s outbound departure time.
Are there other fees I will incur?
When traveling with Vonlane, the only additional fee you will incur is to park your personal vehicle. Our parking fees are competitive with typical airport parking fees; therefore, you can still plan to pay less overall for your entire trip.
Pre-Trip & Post Trip
Where do I park my car?
Our terminals are conveniently located at facilities with ample parking in Austin, Dallas, Houston, Fort Worth and San Antonio. Passengers departing from the Hyatt Regency in Austin can self-park their personal vehicle in the hotel's multi-story parking garage which costs $30 per 24-hour period or portion thereof. Vonlane passengers departing from the Doubletree in Dallas should park in the gated lot on the east side of the hotel ($12 per night). Downtown Houston passengers may valet at the Hyatt for a discounted $25 per day by providing the Hyatt parking team with a copy of their Vonlane trip email confirmation. Fort Worth passengers can park for $12 per 24 hours period at 615 Commerce Street, Fort Worth, TX 76102. This garage is .2 miles from the Vonlane location. San Antonio travelers can park at the Convention Center Garage located at 850 E. Commerce Street
for $10 per day.
Why do I need a government issued photo ID?
Your safety is our number one priority; therefore, we see value in mirroring TSA procedures as long as they aren't a hassle for you. Don't worry, we won't ask you to go through a metal detector or take off your shoes! We just want to make sure the right people get on our coaches so nobody takes your seat.
Are there any baggage restrictions?
In order to ensure we can accommodate all passengers' bags we do request that you limit your baggage to two bags of 50 pounds or less and one carry-on bag. Should you need more baggage space please call us so we can attempt to meet your special need.
Can I bring my own food and drink on board?
Yes, you are welcome to bring your own food and non-alcoholic beverages on board for your own consumption. Our attendants will be happy to offer any assistance you need to enjoy your meal. Passengers are not permitted to consume their own alcoholic beverages as Vonlane has a TABC license and sells beer, wine, and spirits.
Can pets travel aboard Vonlane?
Small dogs, weighing less than 10 pounds, in a carry-case that can fit by a passenger's legs, are allowed on a Vonlane coach. The carry-case must be fully enclosed and the dog fully secured in the case. The case is not permitted on any table, seat, or in the coach aisle. The case, with dog inside, must remain on the floor by the passenger’s feet throughout the trip. The carry case must not impede the personal space of any other passenger, their seat, or leg rest. Cats and other animals are not allowed aboard the motor coaches.
Service animals that are "trained to take a specific action when needed to assist the person with a disability" are allowed aboard without being in an animal carrier. All service animals must be harnessed and controlled by the passenger at all times. Vonlane adheres to the Americans with Disabilities Act (ADA). The ADA does not cover emotional support dogs. Therefore, emotional support dogs that cannot adhere to the pet policy above cannot travel aboard Vonlane. For reference, you can view FAQs published by www.ada.gov
Should I tip a Vonlane driver or attendant?
No, our team is trained to politely decline gratuities. Rest assured that your driver and attendant are compensated to provide you with exceptional service.
How do I get around once I reach my destination?
The same way you would if you had flown. During the online booking process you'll have the opportunity to book a rental car with one of our partners. We additionally offer links to book with chauffeured services providers. Your Vonlane attendant will also be happy to call ahead for a taxi to be waiting for you at your destination.
What amenities are included with Vonlane's Passenger First service?
Upon boarding one of our coaches a Vonlane attendant will greet you, hang your coat, and get you settled in for the ride. You will enjoy complimentary Wi-Fi, refreshments, and snacks as well as a noise-canceling headset should you wish to work or rest in complete silence. If you had a long day you can relax and take advantage of our satellite television and radio. On select trips Vonlane passengers may dine on complimentary sandwiches, salads, or wraps.
Why does Vonlane have an attendant on each trip?
We train our attendants to provide first-class service and comfort while also focusing on safety. Your trip will begin with an overview of the safety features on your motor coach. The attendant will encourage you to utilize your seat belt and acquaint you with the location of emergency exits. Second to focusing on your safety, your attendant is on-board to ensure your comfort. Just ask, and our attendant will strive to fulfill your every need.
Can I listen to the radio or watch live television?
Yes, our coaches are outfitted with in-motion DirectTV and XM Satellite Radio. You'll be able to choose between 7 pre-set XM radio stations. On select trips our attendant will broadcast two DirectTV channels to the overhead flat panels monitors. Youll be able to choose the television feed you listen to on your headset.
Is there a restroom on-board?
Yes, every Vonlane Passenger First motor coach has a full restroom for your convenience. Unlike the airlines, you won't be sharing it with more than 100 people. Our coaches only hold 22 passengers.
Are some seats on the motor coach better than others?
All Vonlane seats in our main cabin are exactly the same, though some seats have a bit less recline or legroom. Seats in the first row of the main cabin have slightly less leg room. Seats in the last row of the main cabin have slightly less recline. Both options still offer more legroom and recline that a commercial aircraft. If you are traveling with a companion, you may book two seats right next to each other. If you are traveling alone you might enjoy a single side seat. View our seat map here.
Customers Traveling in Wheeled Mobility Devices
How do I ask a question about your accessible coach service?
Vonlane can provide a wheel chair accessible vehicle with 48 hours notice for any traveler who intends to travel in a wheeled mobility device. Please contact Vonlane at 844.VONLANE so that we may assist you in scheduling your travel.
Any person who believes that he/she has been discriminated against or denied full participation in transportation on the basis of disability by the Vonlane may file an ADA complaint.
ADA complaints may be submitted to the ADA Complaint Officer as follows:
Mr. Alex Danza
6310 Lemmon Avenue, Suite 125
Dallas, Texas 75209
By E-mail: ADAcomplaint@vonlane.com
By Phone: (214) 612-7234
Vonlane investigates all ADA complaints received within 90 days of the alleged incident. ADA complaints may be submitted to Vonlane via e-mail, phone, or US mail.
The complaint should include:
- Your name, mailing address, telephone number and email address.
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information.
- The names and contact information for any persons, if known, whom the company could contact for clarity of your allegations.
Upon receipt of an ADA complaint, Vonlane will review the submitted information and send the complainant an acknowledgement letter informing them whether or not the complaint will be investigated as an ADA complaint.
Vonlane may require up to 30 calendar days to investigate a complaint. If additional information is required in order to resolve the complaint, Vonlane may contact the complainant. The complainant will have 10 business days from the date of the letter to submit the requested information to the Vonlane official investigating the complaint. If the Vonlane investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Vonlane has the right to administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
Once the investigator has reviewed a complaint, they will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter summarizes the allegations stating that no ADA violation occurred and that the case will be closed. A LOF summarizes the allegations and the interviews concerning the alleged incident, and explains what, if any, corrective action, additional training of staff members, or other action will occur. If the complainant wishes to appeal Vonlane's decision, they will have 10 business days from the date of the letter to do so.